Job Description

Are you a people person with a passion for delivering exceptional customer service? Join our dynamic team as a Customer Service Representative in Maplewood, United States! We're looking for enthusiastic individuals to be the friendly face of our organization and ensure our customers have a positive experience.

Greet customers warmly and address their needs in a professional and timely mannerHandle customer inquiries, complaints, and requests efficiently via phone, email, or in personProcess orders, refunds, and exchanges accurately while adhering to company policiesMaintain up-to-date knowledge of products, services, and promotions to provide accurate information to customersCollaborate with team members to resolve complex customer issues and improve service qualityManage and prioritize multiple tasks in a fast-paced environmentDocument customer interactions and maintain detailed records in our customer service databaseIdentify opportunities to upsell or cross-sell products when appropriateParticipate in ongoing training to enhance customer service skills and product knowledgeContribute to a positive work environment by maintaining a friendly and supportive attitude

QualificationsExcellent verbal and written communication skillsStrong interpersonal skills with a friendly and approachable demeanorAbility to remain calm and professional in high-pressure situationsCustomer-focused mindset with a genuine desire to help othersProficiency in basic computer skills, including typing and data entryExceptional multi-tasking abilities and efficient time management skillsProblem-solving aptitude with attention to detailFlexibility to adapt to changing priorities and work schedulesResilience and ability to maintain a positive attitude in challenging situationsTeam player mentality with a willingness to support colleaguesHigh school diploma or equivalent (preferred)Previous customer service experience is a plus, but not required – we value enthusiasm and the right attitude!