Job Title: Customer Service OfficerJob Description

The Customer Service Officer supports international export operations by managing sales orders, coordinating shipping and export documentation, and ensuring exceptional customer service for partners across the USA and Canada. This role is critical in maintaining operational accuracy, communication flow, and compliance with export requirements. It requires strong attention to detail, the ability to work in high-volume environments, and effective cross-department collaboration within a complex supply chain.

ResponsibilitiesReceive and review sales orders for accuracy, codes, quantities, lead times, and shipping details.Determine correct ports, shipping lines, freight charges, and special requirements.Enter vessel booking details and update SAP with full shipping info.Confirm orders and shipment schedules with customers.Issue Pro-Forma invoices and begin documentation collection.Prepare all draft export documents prior to vessel departure.Ensure compliance with Letters of Credit and update SAP accordingly.Coordinate and secure third-party documentation.Maintain accurate Buyer Profiles.Provide customers with complete documentation packages.Pre-alert customers with finalized document sets.Validate freight invoices and resolve discrepancies quickly.Complete SAP order processes in alignment with freight accruals.Serve as a main point of contact for customers, shipping lines, transport providers, and other stakeholders.Confirm order receipts, shipment details, and documentation requirements.Address product, service, and delivery inquiries.Monitor shipments and proactively communicate issues and solutions.Essential SkillsHigh School Diploma or higher.Minimum 3 years’ experience in Customer Service or administrative support within an FMCG environment.Strong understanding of general logistics.Proficiency with MS Office and ability to work in fast-paced, high-volume settings.Experience with export documentation—Letter of Credit experience is crucial.Strong communication skills, organization, and attention to detail.Additional Skills & QualificationsBachelor’s Degree.Broader supply chain or operations experience.SAP experience or ability to learn new systems quickly.Work Environment

The position is situated in an office environment. Working at a growing mid-sized company provides stability and resources, while allowing employees to have visibility, impact, and opportunities for cross-functional collaboration. The role offers exposure to global food supply chains and international markets. The company is headquartered in a convenient location within Woodland, Northern California, offering proximity to Sacramento and a lower cost of living compared to major California metros. Employees benefit from a collaborative, mission-driven culture focused on food quality, education, and global distribution.

Job Type & Location

This is a Contract to Hire position based out of Woodland, CA.

Pay and Benefits

The pay range for this position is $30.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Woodland,CA.

Application Deadline

This position is anticipated to close on Feb 6, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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