Job Title

Customer Service Officer

Job Description Summary

Job Description

RESPONSIBILITIES:

- To handle calls for Maintenance Operation Center.

- To ensure standby personnel are on duty and deploy a technician soonest once after receiving client complaints.  

- To be professional and courteous while engaging client calls. 

- To get accurate information and details of client complaints and provide the same during deployment.

- To update correct information in client system after completion of jobs.

- Able to work beyond working hours (max to 12 hours/day)

- Co-ordinate and liaise with clients in case other activities are performed in client premises.

- Log all the cases into the client system and into the internal work sheet.

- To be familiar with KPI of each client and deploy the technician accordingly.

- Work closely with the team leader and escalate any complex issues highlighted by the client.

- Honest in reporting with a good attitude.

- Perform tasks and duties assigned by his superiors.

INCO: “Cushman & Wakefield”