Summary: Planning, directing and overseeing the ALLDATA Customer Operations area in BTSSC to encourage optimum performance results. Key Responsibilities: + 30% Coach, mentor and develop staff, including onboarding process for new hires and career path development + 20% Develop processes for performance management aligned with ALLDATA/AZ Culture that encourage the employee to succeed + 10% Communicate regularly with other areas and upper management team members to increase the effectiveness + 20% Plan and allocate resources effectively to meet the departmental KPI’s + 20% Review performance data and establish feedback systems. Prepare and maintain reports for upper management. Education and/or Experience: + · Level of formal education: A Bachelor's degree (BA, BS) or equivalent. + · Area of study: IT / Management / Business + · Years of experience: 5-7 years + · Type of experience: Customer service, High volume call center, management, leadership AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.