Description We are looking for a dedicated Customer Service Manager to join our client in the Kenilworth, NJ area. In this role, you will oversee purchase orders, client communications, and ensure exceptional service and satisfaction to support the sales team. You will collaborate with clients and internal teams to provide seamless service, promote customer loyalty, and drive business growth. We are looking for someone proficient in CRM systems and can improve operational efficiency. Responsibilities: • Deliver outstanding customer service to enhance client satisfaction and contribute to sales growth. • Respond promptly to inquiries, resolving concerns efficiently and professionally. • Manage customer service operations for online sales and remote showroom support. • Provide sales assistance and support for assigned representative showrooms. • Utilize your sales expertise to identify opportunities for upselling and cross-selling luxury products. • Gain comprehensive product knowledge to effectively communicate features and benefits to clients. • Build and maintain strong relationships with customers to encourage repeat business. • Process and oversee sales orders, including delivery coordination and payment execution. • Address returns and claims, coordinating with carriers and ensuring proper documentation. Requirements • Proven experience in customer service management or a related role. • Strong communication skills and the ability to build lasting client relationships. • Knowledge of inventory management and order processing systems. • Experience with handling claims and working with shipping carriers. Benefits: + Health Benefits + 401k + Paid Time Off + Hybrid Schedule after Training Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .