Our client, a leading organization in the customer service industry, is seeking a Customer Service II - Bilingual to join their team. As a Customer Service II - Bilingual, you will be part of the HR Service Center supporting a global team. The ideal candidate will have strong organizational skills, excellent communication abilities, and a compassionate approach, which will align successfully in the organization. **Job Title:** Customer Service II - Bilingual **Location:** Lake Bluff, IL **Pay Range:** **What's the Job?** + Solve customer inquiries with timely, accurate, and professional replies while managing multiple contact channels. + Partner with HR service center team members globally to drive to resolution with a sense of urgency. + Identify at-risk customer relationships and initiate corrective action with compassion. + Capture customer feedback and recommend improvements to enhance service quality. + Meet or exceed standards for schedule adherence and reliability. **What's Needed?** + Bachelor's degree preferred but not required. + Experience with Microsoft Office Programs, especially Excel, and familiarity with HR systems like Workday or Salesforce. + Fluency in English is required; proficiency in additional languages is a plus. + Excellent telephone, written, and verbal communication skills. + Ability to work a flexible schedule and manage seasonal mandatory overtime. **What's in it for me?** + Opportunity to work in a dynamic and supportive environment. + Gain valuable experience in customer service and HR processes. + Collaborate with a diverse team of professionals. + Enhance your skills in problem-solving and customer relations. + Be part of a company that values continuous improvement and customer satisfaction. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.