Position Summary:

 

The Customer Service Coordinator plays a key role in ensuring that customers receive the highest level of service and support. This position serves as a liaison between customers and the organization, addressing inquiries, resolving issues, and facilitating effective communication. 

 

Main Responsibilities may include, but are not limited to:

Coordinate day-to-day functions of restaurant services, including market communications, inventory control, and promotional activities, while acting as a liaison between centralized customer service, purchasing, and automated restaurant ordering systems for distribution center operationsDevelop and cascade customer communications, including newsletters, guides, new processes, and contingency plansOwn credit and claims processes for the Distribution CenterCollaborate with the Inventory Control Specialist to investigate inventory variancesEstablish and maintain connections with restaurant managers, vendors, and personnel in field office positions within the local marketAct as a liaison between the customer, the Supply Chain Manager, and the Distribution CenterFacilitate alignment among our internal stakeholders regarding customer communications, ensuring that changes to processes and procedures are communicated effectivelyGuarantee compliance with quality procedures during the delivery processOther projects or duties as assigned

Required Skills and Experience:

Bachelor’s Degree in business administration or related field and five 5+ years of experience in the food industry and 0-1 years of supervisory experienceThree (3) years or more administrative-type experience working with customers.Fully bilingual (Spanish-English)Proficiency in Microsoft Office 365, particularly Excel, Power Point and OutlookDemonstrated proficiency in other software programs such as WEB ordering systemsDemonstrated problem – solving skillsDetail-oriented, conscientious, and able to work independentlyStrong organizational and analytical skillsExcellent verbal and written communications skillsProven ability to multi-task effectively and produce accurate, timely results in a fast-paced, constantly changing environment
Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.