At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. **Job Summary & Responsibilities:** · Act as customers’ representative. Operate as the lead point of contact for all matters specific to the customers. + Managing a portfolio of accounts and utilizing account management process to identify key customers and to develop specific action plans to grow identified accounts. + Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers. + Identifies potential opportunities with existing and new customers and update customers on Service Agreement Contract and Valued Added Service Options like Trance Care Service, Chiller Renewal etc. + Identify sales opportunities, elaborate proposals, and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships. + Encourage customer growth and loyalty to the company through continuous support and customer assistance. + Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and makes recommendations to customers. · Organize regular Service Reviews with customers and Ops team on Hot jobs and critical issues. + Understand customers / Vertical Market Needs and determines pricing and selling strategies. + Prepares and reviews contract terms and conditions using standard Trane templates when applicable. Presents the proposal to the customer. · Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc. · Organizing customers’ events and providing input on regular communication letters. **Qualification:** · Bachelor's degree in engineering with at least 5+ years’ relevant owner direct sales experience. · Knowledge of HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage. **Key Competencies:** · Ability to read, analyze, and interpret engineering documents. · Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos. · Effectively present information to customers and other employees of the organization. · Ability to define problems, collect data, establish facts, and draw valid conclusions. · Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. · Enjoy working collaboratively with others and meeting new people. · Willing to learn new options and upgrade their skillset to better serve customers. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.