At Trane Technologies™ and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. **We boldly go.** **What’s in it for you** Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it _is_ our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world. We are excited to offer an opportunity for a talented and driven professional to join our team as a **Customer Account Manager / Sales Professional (Service & Contracts)** . In this pivotal role, you will support our customers, strengthen relationships, and grow our Service business. **1. Industry Leader in Innovation** Work with a global leader in sustainable HVAC solutions known for cutting-edge technology and energy-efficient offerings. **2. Career Growth Opportunities** Access structured training, mentorship, and professional development to grow both technically and commercially. **3. Diverse Service Portfolio** Represent a wide range of HVAC service solutions including Service Agreements, Trane Care Services, Chiller Renewal, and Value-Added offerings. **4. Global Exposure with Local Relevance** Partner with a company deeply connected to global innovation and equally committed to local customer success. **5. Customer-Centric Role** Engage closely with customers to understand their operational needs and deliver value-driven service solutions. **6. Sustainability-Driven Culture** Be part of an organization committed to a better planet through innovation, service quality, and responsible operations. **Thrive at work and at home** + Inclusive Wellbeing Program with resources supporting physical, social, emotional, and financial wellness. + Learning and development solutions, including higher education and certification reimbursement. + A strong sense of belonging through Employee Resource Groups. + 8 hours of paid volunteer time annually for nonprofit causes. + Trane Technologies Helping Hands Fund to support employees facing unexpected financial hardship. **Where is the work** **Onsite:** This position is designated as On-site, based in **Ahmedabad** . **What will you do** In this role you will: + Act as the customer’s primary representative and single point of contact for all customer-specific matters. + Manage a portfolio of customer accounts and apply structured account management to identify key customers and develop actions to grow these accounts. + Identify customer needs and collaborate with the Technical Support Team to propose suitable service solutions and options. + Identify new business opportunities with existing and prospective customers, including Service Agreements and Value-Added Services such as Trane Care Service and Chiller Renewal. + Prepare proposals, quotations, and commercial terms using standard Trane templates; present proposals to customers. + Build and maintain long-lasting customer relationships by providing continuous support and assistance. + Investigate and resolve customer complaints by collaborating with internal stakeholders, evaluating solutions, and recommending outcomes. + Organize regular Service Reviews with customers and Operations teams to discuss critical jobs and service issues. + Understand vertical market needs and determine pricing and selling strategies accordingly. + Provide marketplace insights such as competitor information, industry trends, and customer expectations. + Organize customer events and contribute to regular communication and engagement initiatives. **What you will bring** + Bachelor’s degree in Engineering with at least **5+ years of relevant owner-direct sales or service sales experience** . + Knowledge of HVAC Systems, Chiller Plants, Airside Systems, Energy Services, and Building Services is an added advantage. + Ability to read, analyze, and interpret engineering documents. + Strong customer responsiveness, including handling sensitive inquiries or complaints effectively. + Strong presentation skills for engagement with customers and internal teams. + Analytical skills to define problems, collect data, establish facts, and draw valid conclusions. + Ability to interpret technical instructions in mathematical or diagram form. + Collaborative mindset with strong interpersonal skills. + Willingness to continually learn, upskill, and adopt new service offerings. + **Consultative selling approach** —Ability to understand customer goals and recommend impactful solutions. + **Technical and product knowledge** —Confidence in HVAC and service solutions with clear articulation of customer benefits. + **Negotiation and closing skills** —Skilled in objection handling and building win-win solutions. + **Business development mindset** —Proactively identify new opportunities and expand Trane’s service footprint. + **Presentation and persuasion skills** —Deliver compelling proposals and service solution presentations. + **Resilience and goal orientation** —Ability to thrive in a competitive environment and achieve business targets. **Career Break** We encourage applicants who have taken a career break of **12 months or more** . Our Relaunch Program supports professionals returning to the workforce if you meet the experience criteria. **Equal Employment Opportunity** We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.