Service Center

CSCS TX

Job Summary

Leads a contact center team in all aspects of daily work including hiring, coaching, and tracking metrics. 

Essential Job Duties

Provide leadership, coaching, and mentoring to the Contact Center TeamSupervise call center group of 20+ representatives in all aspects of daily work and development for future opportunitiesDetermines requirements by working with clients.Resolves problems by clarifying issues and researching alternative solutions.Maintains call center database by entering information.Generates timely analysis on rep call volume, appointments scheduled, assignment conversion.Performs work with a high degree of latitude. Handles the most complex issues.Other duties as assigned including answering phone calls, gathering information, and transfer calls to the appropriate personnel.

Skill/Requirements

High School diploma or GEDMinimum 6+ years of customer service experienceCaliber Collision experience preferredExcellent written and verbal communication skillsCustomer/client orientationProblem-solving skillsLeadership skills