At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. **Job Summary：** **Responsibilities:** · Regularly visit customers to consult and get the repair service, service agreement as target setting · Renew service agreement contracts within target setting · Accuracy pipelines forecast · Well planning sale visiting activities weekly, monthly. Provide the report of customer’s feedback, consulting, communication and negotiation results · Initiative to propose service offerings come up detail action plan for assigned customers to recover the order and revenue shortage versus assigned target · Strategy to build up the pipelines to meet the forecast of month, quarter, full year and next year in advance based on assigned customers · Accumulate data to build the customer relationship management (CRM) · To search new possibilities, opportunities from assigned customers for increasing service sales including comprehensive maintenance package, chiller’s maintenance and plant room, retrofit projects, service offerings, non-Trane parts and renovation projects relative to HVAC fields · Commit and fully align to all target setting based on the need of service business within a year to sustain and meet the target of service business. · Provide all solutions, action plan to improve which KPI could not meet the target, overcome challenge and drive the result properly. Continue improvement actions to sustain the service business as a norm to adapt any tough and challenge circumstances · Coordinate with Service fulfillment team handle customers’ complaints on time with high professional manner in order to provide corrective actions and solutions · Person in charge to handle all hot jobs from the assigned customers to ensure the smooth cooperation between company and customers · Meet the customer satisfaction rate as target setting for service sale operation excellence · Report and response all required matters to internal and external customers timely as response process when required · Fully comply to company’s safety and compliance policies · Commit and fully align to new target setting and works requested based on business direction and Direct Manager **Qualifications:** · Bachelor's degree in engineering · At least 2 years’ direct sales experience. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage. · Ability to read, analyse, and interpret engineering documents. · Able to solve complex problems. Integrates and interprets data from diverse sources to find solutions · Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. · Excellent verbal and written communication skills · Able to work independently and collaborate with multi-functional teams · Organizational and time management skills · Customer focus mindset · Innovative mindset and willing to explore new front · Strong computer skills in a Microsoft Office environment **Key Competencies:** We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.