**Position:** Customer Service & Billing Specialist Duration: 3 Months **Pay Rate:** $28 - $29/hour **Schedule:** Monday–Friday, 8:00 AM – 5:00 PM **Location:** Los Angeles, CA **Position Overview** Under the general direction of the Collections Manager, the **Customer Service and Billing Specialist** plays a key role in managing student accounts receivable, billing, and collections for Tuition & Sponsorships, Housing, and Non-student accounts. This position supports both customer service and billing functions, ensuring accurate and timely processing of accounts and providing guidance to debtors regarding payment solutions. **Key Responsibilities** + Initiate and follow up on collection activities for various account types. + Prepare analytical reports and summaries for senior management. + Maintain ledgers, workbooks, and collection files. + Communicate with debtors and external agencies to resolve account issues. + Issue payment agreements and advise on alternative payment solutions. + Support billing team with sponsor credit memos and returned item entries. + Respond to inquiries via phone, CRM, and in-person. + Assist in training new employees and auditing their work. + Maintain aging reports and track collection progress. + Support customer service team during peak periods. + Perform reconciliation of receivable accounts and coordinate necessary adjustments. + Prepare documentation for internal collections and write-offs. + Work variable schedules during peak periods as needed. **Required Qualifications** + Demonstrated experience in customer service, accounts receivable, and collections. + Proficiency in Microsoft Office Suite (Word, Excel, Outlook). + Strong oral and written communication skills. + Ability to work independently with accuracy and meet deadlines. + Effective multitasking in a fast-paced environment. + Professional demeanor when interacting with the public. + Knowledge of internal controls and cash handling procedures. + Familiarity with general business and administrative policies. + Team-oriented with collaborative skills. + Ability to train coworkers and support cross-functional teams. + Willingness to work occasional overtime. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.