Job Overview The Customer Service Associate acts as the liaison between the Customer and the Company/Sales in performing complex execution to customer support. Job Responsibilities + Develop and maintain a positive business relationship with the customer and cross-functional teams + Serve as the primary Customer contact for sales orders, inquiries, reports, issues. + Enter or release standard/complex PO's for base/specialty customers into to the system ensuring order accuracy regarding item quantities, delivery/pick-up dates, pricing and all customer-established parameters. + Resolve basic and intermediary discrepancies or customer inquiries entering returns, debits or credits + React quickly/effectively to log, track and resolve Consumer and/or Customer complaints. + Work cross-functionally with Production, Shipping, Transportation, procurement and Supply Chain to coordinate customer needs + Maintain heightened knowledge of products, Customers, Brokers; understand Master Data. + Maintain an elevated awareness of price, product, availability or other changes that could occur, keep Customers informed and provide solution action for any changes that could impact them + Assist Sales with samples, new item forms, price forms, specs; provide overall elevated sales support and aid in decision-making process. + All GLC employees are expected to perform any assignment or job task according to the stated safety policies and procedures. + All GLC employees are, expected to produce our products in a manner that exceeds the quality and value expectation of our Customers and Consumers by adhering to Good Manufacturing Practices, Policies and Procedures outlined in our Safe Quality Food Program. + Other responsibilities as assigned by the manager. Required Education and Experience + Bachelor’s Degree from an accredited institution and a minimum of 2 year customer service experience. + High School Diploma or equivalent and a minimum of 7 years customer service experience will be accepted in lieu of a degree. + Must be legally authorized to work for a company in the U.S. without sponsorship. Preferred Education and Experience + Bachelor’s Degree in Business, Marketing, or a related field and 3+ years customer service experience. + SAP experience. + Excellent communication skills with varied audiences and situations both externally and internally. + Experience with Microsoft Office and integrated systems. + Ability to make sound, independent decisions based on functional expertise and experience. + Ability to handle multiple tasks, is detail oriented, and practices good follow-through. + Ability to convey positive approach to most situations, accept responsibility, deal with criticism. + Emits pleasant, helpful, and professional demeanor; develops relationships easily. Working Conditions • Work is performed in an office setting. • Occasional exposure to industrial operations including: temperature extremes from approximately 35ºF to 100ºF; noise levels in excess of 85 dB; moisture and moving machinery. EEOC & Disclaimer Great Lakes Cheese is an Equal Opportunity Employer - Protected Veterans/Individuals with Disabilities.