Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc. , to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Help Resideo be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer. 

JOB DUTIES:
 

Processing Returns Order Processing Respond incoming phone calls, providing exceptional customer service and support.

YOU MUST HAVE:
 

High School Diploma, or equivalent English Advanced

WE VALUE:
 

An ability to learn quickly An attention to detail A bias for action An ability to work in a team

 

SHIFTS AVAILABLE: 

11:30 am - 8:00 pm Eastern Time (ET)

 

WHAT'S IN IT FOR YOU:

A collaborative and inclusive work environment where your contributions are valued. Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects. Access to cutting-edge tools, resources, and a supportive team to help you excel. The chance to work with a global, innovative company shaping the future in its industry.

 

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