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Customer Service Associate - Health Benefits

Our business continues to grow, and we are looking for Customer Service Advocates accustomed to a fast-paced environment. Our Advocates deliver a caring human touch to employees and businesses in need. Our team-based approach offers the Advocate an opportunity to support our customers in a variety of capacities. This position will primarily work the 2nd shift from 11am to 8pm EST, with some flexibility to meet business needs

Requirements:

Valid NC / SC Life and Health Insurance License REQUIRED

Responsibilities:

Deliver quality service to each caller and build positive relationships one interaction at a timeHelps to reduce effort and counsel on next issue avoidance for customers requesting assistance. Responsible for engaging any operating area of the company or subject matter specialist to solve customer problems on the first contact.Assists in driving an excellent experience for new customers. Support incoming calls, email or web chat requests from employees and employers regarding account, claims, eligibility and payments issues and inquiries Review claim documentation and disposition based on IRS guidelines and customer Plan requirementsAnalyze and resolve exceptions resulting in eligibility updates received from customersMaintain member/provider confidence by helping to protect the confidentiality of information coming into and being disseminated out of the department according to HIPAA guidelinesMeet and maintain departmental standardsDocument all calls in call tracking system and resolve issues with empathy A8233456CLT_1770239789 To Apply for this Job Click Here