At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for processing new commercial client and card member applications and supporting the end-to-end onboarding journey.Servicing clients and internal stakeholders through emailsPerforming appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, - Risk, AML, and due diligence requirementsLiaising with internal Business Partners with relation to any erroneous or incomplete set ups receivedMultitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer careDocument necessary account information and offer solutions that benefit the customer and our businessDemonstrate strong ownership, accountability, integrity, and professionalism in all aspects of case handlingApply analytical judgment to identify potential fraud indicators and red flags during application and document verificationPerform comprehensive due diligence, including validation of business information and supporting documentation to assess legitimacyEnsure strict adherence to established procedures, controls, and US regulatory requirements with 100% complianceCommunicate clearly, confidently, and professionally with clients and stakeholders during complex scenariosProactively manage stakeholder expectations, including anticipating and addressing scenarios that may result in escalations Maintain composure, sound judgment, and ethical decision-making in high-pressure, time-sensitive, and high-visibility situationsDemonstrate strong situational awareness and effective de-escalation skills in sensitive service scenarios involving prominent clientsCollaborate effectively across teams, exhibiting a growth mindset and consistently operating beyond basic role expectations

Minimum Qualifications

Must be a Graduate

Preferred Qualifications

Experience supporting US market financial products within a regulated financial institutionExcellent verbal and written communication skillsDemonstrated ability to perform under pressure while maintaining integrity and attention to detailExperience handling escalations or high-visibility cases involving corporate or executive-level clientsStrong situational awareness with demonstrated escalation and de-escalation skillsProactive mindset with the ability to anticipate risk and prevent downstream service or compliance issuesMust be flexible to work any shift during core hours of operations Monday through Friday in a 24-hour environment, weekends working, if required (depending on business needs)

 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.