You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

American Express is on a journey to provide the world’s best customer experience every day. The Dispute and Fraud Gate (DGT) team, within Global Services Group (GSG), will allow American Express to centralize the disputes process in a way that benefits our customers and enables us to more effectively leverage our quality of service. This position operates in a 24/7 environment, including working in shifts and on weekends. On-Going flexibility is required.

To Solve for Amex Card Member's queries efficiently and provide the world’s best customer experience every dayAbility to Take Quick Decisions and Respond to Customer InquiriesDeliver extraordinary customer care by responding to questions concerningProvide Superior Customer Experience on Calls to Consumer Card MembersResolve all Customer Queries and Follow Established Procedures as AppropriateProvide alternatives and apply Superior Service No, Call Handling SkillsTo Ensure Best Possible Solutions and FCR to Card MembersDeliver to the Customer, Employees and Shareholder Metrics as per GoalsHighlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer DemandsTo Meet Their Needs and Ensure Quality Service is given at all timesAdherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer InquiriesDeliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environmentGrow and nurture customer relationships on every interaction that results in measurable customer valueDocument necessary account information and offer custom solutions that benefit the customerDeliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

Minimum Qualifications

Minimum 10+2 in any workstreamMinimum 1 Year experience in International Voice Process

Preferred Qualifications

Excellent communication skillsPreferably Graduate in any stream

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.