Position Overview

We are seeking a dedicated and customer‑focused Customer Service Agent to support our customers and internal teams. The ideal candidate will have 3+ years of customer service experience, preferably within a manufacturing or industrial environment, and be comfortable handling order processing, customer inquiries, and cross‑functional communication in a fast‑paced setting.

This role plays a critical part in ensuring customer satisfaction by providing timely, accurate, and professional support throughout the order lifecycle.

Key ResponsibilitiesServe as the primary point of contact for customer inquiries via phone, email, and internal systemsProcess customer orders, changes, returns, and credits accurately and efficientlyCoordinate with production, scheduling, shipping, sales, and quality teams to resolve customer issuesCommunicate order status, lead times, delays, and delivery updates to customersAddress and resolve customer concerns while maintaining a high level of professionalismMaintain accurate customer records, order details, and documentation in ERP/CRM systemsSupport continuous improvement initiatives related to customer experience and internal processesRequired Qualifications3+ years of experience in a customer service roleStrong communication and problem‑solving skillsExperience working with ERP or CRM systemsProficiency in Microsoft Office (Outlook, Excel, Word)Ability to manage multiple priorities in a fast‑paced environmentStrong attention to detail and organizational skillsPreferred QualificationsCustomer service experience in a manufacturing, industrial, or distribution environmentExperience supporting B2B customersFamiliarity with order‑to‑cash or supply chain processes

Job Type & Location

This is a Contract to Hire position based out of New Berlin, WI.

Pay and Benefits

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New Berlin,WI.

Application Deadline

This position is anticipated to close on Feb 13, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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