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Customer Service Advisor (Order Entry)

Location: Minneapolis - Full Time Onsite (Zip Code: 55413)

Salary: $21-$22 per hour depending on previous experience

Schedule: Monday-Friday, 8:30am-5pm

Contract-to-Hire (Beacon Hill Benefits may be offered for qualified individuals that included Medical, Dental and Vision. Inquire within once you connect with a recruiter.)

Position Overview
Beacon Hill's client is looking for a proactive and detail‑driven Customer Service Advisor to support a manucturing company based out of Minneapolis, MN. This role is responsible for delivering accurate product and order information, ensuring smooth communication between customers and internal departments, and helping maintain a positive customer experience. The ideal candidate is adaptable, dependable, and committed to upholding our company values while working both independently and collaboratively.

Primary ResponsibilitiesConsistently follow the team's established schedule and manage daily tasks efficiently; willingness to work additional hours as business needs ariseAdhere to all Standard Operating Procedures (SOPs) and Work Instructions (WIs), completing required training through ComplianceWireBuild awareness of SOPs across related departments to support cross‑functional processesUse ERP systems to:Enter new and replacement orders with precisionReview and verify orders processed by team membersLog customer complaints and coordinate with technical support within 24 hours of receiving an issueRespond quickly to customer questions and communicate updated product availability and production timelinesExpand technical and functional knowledge to support continuous improvement within the departmentPrioritize multiple tasks effectively and adjust to evolving workload demandsCommunicate clearly and professionally with both customers and internal partnersAssist other departments as needed and perform additional duties as assignedUtilize Microsoft Office tools confidently in daily operationsMeet expected quality standards while demonstrating their company values through all interactionsRequired Qualifications2+ years of ERP order entry expierence in a manufacturing enviornment. Strong organizational skills and exceptional attention to detail.Ability to work independently while contributing effectively to a team.Strong communication, problem‑solving, and multitasking abilities.Preferred QualificationsPrevious customer service experience, ideally within a scientific, technical, or healthcare environment

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