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Our client, a transportation services company in the Boston area, is seeking a Customer Service Administrator to join their Customer Experience team. This is a temporary, in-office position based in Boston, MA, with the potential to become permanent. The role has a Monday-Friday, 8:30 AM-4:30 PM schedule and is paying $24 - $25/hour.

Key Responsibilities:

Assist with online and digitally submitted parking appeals, using internal software platforms to investigate and resolve cases.Handle general phone calls from customers, addressing questions, concerns, and occasionally de-escalating challenging situations.Respond to questions, suggestions, and complaints via Service Now, following scripted responses and training guidance.Process in-person mail, including written appeals and mailed-in payments, following established procedures.Support the Customer Experience team in maintaining compliance with regulations and internal standards.Complete tasks in a timely and accurate manner, collaborating with team members during training and daily operations.

Qualifications:

Strong administrative and computer skills, comfortable learning and using multiple software platforms.Previous customer service experience, including handling phone calls and resolving inquiries professionally.Comfortable interacting with customers who may be frustrated or upset, with the ability to de-escalate situations.Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.Team-oriented, reliable, and willing to work on-site full time. A1441599CP_1767025208 To Apply for this Job Click Here