Job Title: Customer Service Administrator

Job Description

We are seeking a dedicated Customer Administrator to join our team. The ideal candidate will handle various administrative tasks, including answering calls, data entry, and managing order numbers. This role involves filing documents, managing invoices, making outbound calls, and upselling or closing deals. You will be responsible for bringing in new leads and prospects, helping grow existing accounts, and confidently representing our products and solutions. Accuracy in working with ERP and CRM systems is crucial.

Responsibilities

Answer and redirect calls as necessary.Perform data entry and manage order numbers.File documents and manage invoices.Make outbound calls and upsell or close deals over the phone or in meetings with clients.Bring in new leads and prospects to support business growth.Help grow existing accounts.Confidently represent our products and solutions.Work accurately with ERP and CRM systems.

Essential Skills

Customer service and support experience.Proficiency in Microsoft Outlook and Office suite.Strong data entry skills.Experience with inbound and outbound calls.Excellent communication skills in English.Previous experience in a customer service-based role within an office environment.

Additional Skills & Qualifications

High School diploma.Experience in the industry is a plus.Bilingual in English and French is advantageous.

Work Environment

The role operates from Monday to Friday, 8:30 am to 5:00 pm, with a 30-minute lunch break, amounting to a 40-hour work week.

It is a contract-to-permanent role and offers an opportunity to work in a stable team within a stable company.

You will be part of a team of four other customer service representatives, with training provided by the team leader.

The company is a leader in its industry, with a history spanning over 100 years, and most employees have a long tenure.

Job Type & Location

This is a Contract to Hire position based out of Concord, Ontario.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Workplace Type

This is a fully onsite position in Concord,ON.

\n

\n À propos d'Aston Carter:\n

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents.\n

\n \n

Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

\n \n

Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître d’autres options d’accommodement.

\n\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n \n \n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

\n

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

\n\n