MUST HAVE EXPERIENCE MANAGING CLIENT ACCOUNTS FOR A MANUFACTURING COMPANY IN A CUSTOMER SERVICE ROLE! ALSO NEED TO HAVE EXPERIENCE WITH EXPORT SHIPMENTS! Description Serves as the primary contact with customers and brokers, in relation to contract and order execution in domestic and international markets. • Maintains and builds positive partnerships between BDG and customers/brokers. • Manages customer contracts, in accordance with Blue Diamond Growers (BDG) policies. • Participates as a key team member on improvement teams and projects. • Enters and executes contracts, orders, returns, debits, and credits into an SAP processing system. • Facilitates accurate and timely shipments in accordance with customer schedules, contract and shipping terms. • Schedules export and domestic transportation service with customers, freight forwarders and outside carriers. • Ensures accurate invoicing of product shipped, including correct payment of broker commissions. • Oversees compliance with documentation and customs requirements for domestic and international shipments to ensure smooth delivery of goods to customer. • Ensures compliance with customer, governmental and food safety regulations. • Partners with Quality Assurance department to support complaint investigation. Arranges returns and replacement product as appropriate. • Maintains accurate customer records and ensures documentation of essential information. • Works with customers, brokers, sales and planning to assist with forecasting future production needs, shipment volumes and plan for transportation needs. • Addresses and resolves customer concerns using problem solving and critical thinking skills to find the best solution. • Provides ongoing support to sales, operations, logistics, and planning to enable future volume and margin growth. • This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Skills Logistics, Supply chain, Data entry, import logistics, import compliance, freight forwarder, ocean import, export, support, administrative support, analytical skill, microsoft office, import, customer service, dispatch, outlook, transportation, sap, inventory, filing, bol, email, claim, freight, customer service oriented, pricing, microsoft suite, pivot table, erp software, transportation logistics, inventory management, cost reduction, competitive analysis, inventory control, vendor relations, ocean export, order entry, third-party logistics, erp, microsoft word, excel pivot tables, excel data entry, nvocc, computer skills, intermodal, invoicing Top Skills Details Logistics,Supply chain Additional Skills & Qualifications • Bachelor's Degree in business administration, agribusiness, or related field. • Contract order management experience • Export knowledge and experience • Experience working in an ERP system, preferably SAP • Experience working with agricultural products and food safety regulations • Knowledge of transportation/logistics procedures, including air, ground and ocean shipments. • Experience in cloud operations. Experience Level Entry Level Pay and Benefits The pay range for this position is $35.00 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Sacramento,CA. Application Deadline This position is anticipated to close on Jun 5, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.