Position:Customer Sales Specialist

Job Description:

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of $27.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

What You'll Be Doing

Responsible for the day-to-day sales support and customer service tasks for specified customers and assigned accounts.Researches and responds to customer inquiries expeditiously and with accuracy.Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.Owns the end-to-end quotes and order process for specified suppliers and customers.Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems.Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc. Attend and participate in customer and supplier calls about metrics, understand products and programs, and set internal action plan and communicate to appropriate account team members.

What We’re Looking For

3+ years of experience in similar roles providing Customer Support or Sales Support.Intermediate knowledge of Microsoft Excel (pivot tables, Lookup & Reference, Logical functions).Advanced English skills (Conversational and written)ERP/CRM experience (systems such as Oracle or Salesforce).

The Skills That Will Help You Succeed Even More: (preferred)

Knowledge of BOM process.Oracle is a plus.Power BI Knowledge.

Work Arrangement:

Hybrid: 3 days in office/ 2 working from home.

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What’s In It For You :

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

30 days of Christmas bonus40% vacation premium12 vacation days plus 2 floating days, your birthday and sick days.Vision and Dental AssistanceLife InsuranceHealthcare Insurance10% Food/Pantry VouchersRestaurant Vouchers13% Savings FundGrowth Opportunities, and more!

Apply now!

Annual Hiring Range/Hourly Rate:

$23,983.33 - $28,106.00 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Location:MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type:Full time

Job Category:Business Support