Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (408) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you".
Job DescriptionBuild a District Retention Program that includes coverage for all customers producing revenue in our DistrictOversee strategic growth of LAM and CAM customers through regular business reviewsAssist Product Managers in developing Product level retention programsManagement of CAM’s & LAM’sFacilitate monthly branch retention meetingDevelop and protect content driven business reviews that protect our core retention pillars:Confirm we are expertsAlign with Sales StrategyPerformance MetricsValue Add; Joint initiatives and quantify savings/cost avoidanceInformation which tells a story or prompts discussion (no data dumping)Build and protect consistency in our branch and service offeringsDirect, drive and ensure that all new clients receive benefits from a formal transitionMeasure and analyze Customer revenue trends and proactively communicate these trendsDrive consistency and usage of CRM through Product Mangers and Account Management TeamEnsure minimum call counts and reviews (Basic, Detailed, etc) are completed as per District goalsCoach and mentor direct reports to develop them professionally and personallyEnsure incremental improvements are made on building stronger customer relationshipsGrow our revenue across multiple products and geographiesQualificationsUniversity or equivalent business qualificationsMinimum 5 years personnel management experienceProven work experience in business developmentKnowledge of Expeditors product and servicesKnowledge of required Expeditors operating systemsProficient in MS Office and CRM softwareStrong oral, written, communication, and presentation skillsStrong analytics skillsProven problem solving skillsFluent in English