Be the Connection That Keeps Aircraft Flying Customer Relations Specialist – Aerospace Aftermarket

Wichita, KS | $32–$35/hr | Full-Time Consultant (4 Months) | Potential Contract-to-Hire

PDS Tech Commercial is partnering with a leader in the aerospace industry to bring on a Customer Relations Specialist who will play a critical role in supporting the flying fleet. This is a high-visibility position where your attention to detail, customer focus, and aerospace knowledge directly impact aircraft availability, customer satisfaction, and operational success.

About the Role

As a Customer Relations Specialist, you will serve as a key liaison between customers, engineering, production, and executive leadership. Supporting aftermarket operations—including AOG and spares—you’ll ensure customer commitments are met while managing quotes, logistics, and coordination for high-profile customer engagements and events.

What You’ll Do Day to Day

Support aftermarket customer service operations using our quoting systems.

Determine production status and availability of replacement parts.

Coordinate with Manufacturing Engineers on spare configurations and make/buy decisions.

Prepare, administer, and manage customer quotes through completion and delivery.

Support AOG and spares requirements, working directly with Boeing on customer requests.

Act as liaison between customers and company executive leadership.

Ensure flawless execution of customer visits, air shows, trade shows, product demonstrations, evaluations, and deliveries.

Manage event logistics, budgets, promotional items, schedules, and agendas.

Ensure adherence to customer commitments, budgets, timelines, ethics regulations, and company guidelines.

Provide administrative and coordination support to senior management.

Align activities with overall marketing, program, and business objectives.

Required Qualifications

Minimum 5 years of customer service experience with a strong attention to detail.

Experience in aftermarket customer support within aerospace or manufacturing.

Familiarity with our companies quoting systems.

Ability to manage multiple priorities in a fast-paced, high-accountability environment.

Strong communication, organization, and customer-facing skills.

Ability to work onsite during first-shift hours (7:30 or 8:00 AM start).

Preferred Qualifications

Aerospace industry experience strongly preferred.

Degree combined with customer service experience.

Experience supporting AOG operations and fleet sustainment.

Background working directly with engineering, production, and executive teams.

Why Join PDS Tech Commercial

Competitive pay: $32–$35 per hour.

First-shift schedule with predictable weekday hours.

Opportunity to work with a respected aerospace industry leader.

High-impact role supporting the operational readiness of the flying fleet.

Collaborative, professional culture with exposure to senior leadership.

Potential contract-to-hire opportunity for high performers.

Ready to Make an Impact?

If you thrive at the intersection of customer service, aerospace operations, and critical fleet support, we want to hear from you.

Apply today and help keep aircraft flying with PDS Tech Commercial.

Pay Details: $32.00 to $35.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.