**Company Description** Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape. Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality. Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward. **Job Description** **Roles and responsibilities** + Work with internal technical organizations and teams (such as design, assembly and product testing) to drive resolution of customer issues. + Strong leadership skills with proven ability to drive complex issues to closure in a timely manner and clearly communicate the result. + Drives quality improvements to meet all customer expectations regarding PPM of product shipped, quality of corrective action reports, and cycle time of customer request. + Manage customer escalations and closure strategy. + Provide lessons learned for new and sustaining product. + Own all end-to-end Sustaining customer issue resolution process. + Monitor Customer Integration/Field data. + Participate in Customer QBR’s, Audits, and drive Customer Quality initiatives as needed. + Maintain knowledge of customer application, workload, and systems. + Excellent knowledge of WDC manufacturing process, timely follow through, and customer focus. **Qualifications** **Requirement** + Strong knowledge of quality and reliability, driving issue resolve by 8D concept. + High level of analytical and numerical skills, strong organizational and project management skills. + Excellent communication (fluent in Mandarin and English) and presentation skills. + Resilient and able to deal with challenging situations. + Flexible to meet the demands of the role. + Quick learner - can pick up new tools for reporting and analysis. **Minimum qualifications** + Good English communication in verbal and written. + Value added if good at Japanese or Korean language. + Major with double E, science, computing are preferred. + Master’s degree in Engineering or equivalent combination of professional experience. + Bachelor with outstanding performance in college. **Additional Information** Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@sandisk.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.