Responsibilities for Platforms Not Yet Released + Provide technical support for new, unreleased test system platforms, including system installation, troubleshooting, and general engineering support. + Partner with the Nextest Product Support (NPS) team to investigate unexpected system behavior and analyze complex technical issues. + Collaborate with the engineering teams in Cebu to prepare and structure raw repair data into formats required by NPS for technical decision‑making. Responsibilities for Released Platforms + Apply standard Teradyne Engineering Release (TER) and Global Customer Service (GCS) processes to support test platforms already deployed in customer production environments. + Deliver platform support as a member of the global GCS organization, ensuring alignment with the platform’s released development stage. + Escalate issues related to platform design to the Nextest Business Unit (NBU) Sustaining Engineering team when necessary. + Drive Mean Time Between Failure (MTBF) improvements and system reliability initiatives within the boundaries of released platform designs. General Requirements + Bachelor’s degree in Electrical Engineering or a closely related technical discipline. + Yellow Belt certification or proven experience applying structured problem‑solving methodologies. + Strong communication skills, with the ability to produce well‑structured customer‑facing and internal communications. + Fluent in English (spoken, written, and reading comprehension). + Strong business acumen and awareness of commercial priorities. + Minimum of 5 years of experience at a mid‑management level (beyond team lead; not newly promoted). + Demonstrated track record of driving complex technical projects to completion. + Proven ability to coach, mentor, and develop team leads and broader teams. + Strong leadership presence with the ability to make sound decisions under pressure. + Ability to collaborate effectively with the Memory Sales organization and cross‑functional teams within the NBU. + Strong ownership mindset for solving customer issues in high‑volume manufacturing environments. + Experience leading Quality Improvement Teams (QIT) or continuous improvement initiatives. + Proven experience leading at least one strategic project or enterprise‑level initiative annually. + Strong organizational skills, including planning and operational management. + Excellent problem assessment capabilities and solution development skills. + Strong negotiation skills with the ability to achieve win‑win outcomes. #L1-SJ1 Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.