**DESCRIPTION** We are looking for a talented Customer Order Management Specialist to join our European Aftermarket team, specialising in Supply Chain Planning for our Cummins Drivetrain & Braking Systems in Redditch, United Kingdom. In this role, you will make an impact in the following ways: + Driving seamless end‑to‑end order execution by managing the full order life cycle to ensure accurate, timely fulfilment for assigned customer accounts. + Serving as a trusted single point of contact for customers, resolving order processing, scheduling, and shipping queries with clarity and confidence. + Providing consultative guidance on lead times, availability, policies, and minor technical questions to help customers make informed decisions. + Managing escalations to closure by taking ownership of issues, coordinating with internal teams, and ensuring a positive customer experience. + Demonstrating exceptional customer support through empathy, professionalism, and proactive communication at every stage of the order life cycle. + Collaborating cross‑functionally with production, planning, materials, sales, warehouse, and logistics teams to maintain accurate order flow and support financial targets. + Enhancing departmental processes by documenting best practices, improving communication standards, and contributing to a more proactive, customer‑centric operation. + Supporting continuous improvement initiatives by identifying opportunities, participating in projects, and contributing insights that elevate service quality. **RESPONSIBILITIES** To be successful in this role, you will need the following: + Strong communication skills to deliver clear, audience‑appropriate information across multiple channels. + Customer‑centric mindset with the ability to build relationships, understand needs, and provide solutions that enhance satisfaction. + Ability to manage complexity by navigating high‑volume information, resolving contradictions, and making sound decisions under pressure. + Commitment to self‑development through continuous learning, feedback, and skill‑building to stay effective and adaptable. **QUALIFICATIONS** Education/Experience: + College, university, or equivalent degree required. + 0–2 years in customer order management, customer-facing roles, supply chain/logistics, or international trade preferred. This position may require licensing for compliance with export controls or sanctions regulations. **Job** Supply Chain Planning **Organization** Cummins Inc. **Role Category** On-site with Flexibility **Job Type** Exempt - Experienced **ReqID** 2423746 **Relocation Package** No **100% On-Site** No