Job Title: PTAB Customer Operations HRBP & Arabia CO HRBP Business Function: HR Location: Dubai Work-Level: 2C JOB PURPOSE In this exciting role you will be responsible for the development and execution of People strategy for Customer Operations in PTAB (Pakistan, Turkey, Arabia, Bangladesh) and also in Arabia. You will work with the rest of the Global HR teams to effectively drive a Play to Win culture through strategic projects in Talent, Culture, Capability and Organisation. This role partners the Head of Customer Operations Leader PTAB and the respective leadership team. It is part of the Customer Operations PTAB Leadership Team and contributes to the CO agenda for the region (3bnE). This agenda focuses on Demand Creation, Entreprise Excellence and building teams that are equally strong in Digital and Operations capabilities. Role sits in the global CO HRLT and the HR Arabia community, reporting to the HR lead of Global Customer Operations. You will have a chance to co-create and own many impactful initiatives, build networks, and exponentially learn new things. RESPONSIBILITIES • Participate in business planning, with the relevant leadership teams, to ensure alignment of HR delivery with business goals. Establishes objectives and shape/deliver HR strategy based on metrics that contribute to business strategy and priorities for Customer Operations PTAB. • Business partner senior leaders and directors in business delivery through enhancing their capability to deliver the Organizational Transformation objectives, implement change and build relations with key stakeholders (internal and external). • Leads complex change and transformation programs in alignment with business strategy. Maintains an external perspective, anticipates people trends, and translates it into strategy. • Leads and manages talent management processes to ensure effective resourcing, development, pipeline maintenance and optimal career management across Customer Operations and SC across PTAB with a focus on diversity and inclusion • Activates and deploys the global Talent programmes adapting to the functions’ talent needs • Contributes to #1 Supplier Agenda by ensuring rigorous Capability Building • Collaborates with the business for the creation a high-performance culture enabled by psychological safety. • Supports leaders in building their teams, enhance team effectiveness and promotes accountability. Works closely with external consultants on landing leadership development and other programmes for the functions. • Utilizes key HR tools, systems and processes, including Workday/Core HR Systems, WebApp, Power BI, Univoice, and other related HR processes and tools. • Leads the delivery of, and compliance with, Unilever HR policies, processes and local employment/labour legislation for all employees • Manages a team of 2 CO PTAB HR Partners plus a dotted line on a third HR Partner & collaborates with the network of HRBPs across SC to identify the needs and provide regional solutions tailored for the employees across the region. • Brings the outside-in industries’ best practices and learnings for the functions and adapt/integrate them accordingly to our People interventions. . WHAT YOU WILL NEED TO SUCCEED Experiences & Qualifications - 10+ years of experience in HR or SC functions - Preferred previous HRBP experience - Bachelor's degree in a relevant field. Advanced degree preferred. Critical Skills - Organizational design - Change Management - Digital Skills (Advanced AI knowledge, Copilot, Prompt Engineering, Data Analytics, AI Agents) - Stakeholder Management - Talent to Value - Capability building - Workforce Planning - Business Acumen Leadership • You are an inclusive motivator of people. Your business team delivers with real passion, growing and learning from each other whilst delivering quick wins. • You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance Performance With Care. You understand the wider business context and you are coaching the leadership teams for Performance delivery. • You are resilient, able to navigate through geopolitical challenges and cultural sensitivities. Travels are required within the PTAB region. • Critical Unilever Behaviors & Skills o CARE DEEPLY: Care deeply about how consumers experience our brands every day, everywhere; about our people’s growth and development, and our impact on the planet. Caring about our performance, to a point where it hurts when we don’t win. o FOCUS ON WHAT COUNTS: Ruthlessly prioritise what really, really matters, and so do fewer things brilliantly. Setting clear & stretching goals and recognise maximum performance impact. o DELIVER WITH EXCELLENCE: Deliver own promises and workplan with excellence and pace. Take personal ownership and hold each other to account. o TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. o FUTURE FIT CAPABILITY ARCHITECT: In an environment of high speed change and digitization, cultivates proactively the skills of the future so that delivery of operations is secured on time in full while the business transforms

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.