Customer Growth Performance Manager Job Description: The Customer Growth Performance Manager is responsible for driving deep commercial insight, operational performance understanding, and ongoing in-life analysis across the US portfolio. This role acts as a strategic business partner to US Growth and Finance teams, ensuring the organization has a clear, data-driven understanding of customer behavior, product performance, and progress against budget. Key Responsibilities: • Deliver detailed deep-dive analysis on in-life performance across the US business, with actionable insights. • Act as the primary performance business partner for US Growth and Finance teams. • Own the US in-life performance cadence including weekly scorecards and reviews. • Partner with Growth leaders to evaluate campaign and product performance. • Provide scenario modelling to influence decision-making. • Work with Finance to ensure a consistent performance view. • Support standardization of global frameworks within the US market. • Translate complex data into clear narratives. • Collaborate with Product, Marketing, CS, Sales Ops. • Drive continuous improvement in performance insight quality. Skills, know-how and experience: Must have: • Strong analytical background in SaaS or tech. • Proven partnering and influencing skills. • Deep understanding of lifecycle metrics. • Strong storytelling and communication abilities. • High proficiency in analytics tools. • Confident presenter to senior leadership. Preferred: • Experience in global organizations. • Familiarity with recurring revenue KPIs. Technical/Professional Qualifications: • Advanced Excel skills (complex formulas, Power Query, pivot tables, scenario modelling, cohort analysis) • BI & visualization tools (Power BI preferred; Tableau / Looker / Qlik acceptable alternatives) • Data modelling & metric design, including renewal rate by value, churn, retention cohorts, LTV, and ARR movements • Strong SQL capability for extracting, joining, and validating data from multiple sources • Commercial performance reporting, translating data into insights and actions for senior stakeholders Plenty of perks: • Competitive salaries that landed us top 5% of similar sized companies (according to Comparably) • Comprehensive health, dental and vision coverage • 401(k) retirement match (100% matching up to 4%) • 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday) • 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date • 5 days paid yearly to volunteer (through Sage Foundation) • $5,250 tuition reimbursement per calendar year starting 6 months after hire date • Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually) • Library of on-demand career development options and ongoing training offerings What it’s like to work at Sage: Careers homepage -https://www.sage.com/en-us/company/careers/ Glassdoor reviews -https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm LinkedIn page -https://www.linkedin.com/company/sage-software #LI-RM1 Function: Routes to Revenue Country: United States Office Location: Atlanta Work Place type: Hybrid Advert Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/ Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com. Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/ Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.