**Job Title:** Customer Fulfilment Manager **Location:** Morristown, NJ **About the Job** Are you ready to shape the future of medicine? The race is on to speed up drug discovery and development to find answers for patients and their families. Your skills could be critical in helping our teams accelerate progress. We are seeking a dynamic and experienced professional to join our Performance, Partnerships & Resources team in Morristown, NJ. This role combines packaging, labeling and distribution coordination expertise with external partnership management to drive operational excellence in our clinical supply chain outsourced activities. We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started? **Main Responsibilities:** + **Partnership Management:** Design, develop and maintain strategic relationships with external partners and service providers in the packaging, labeling and distribution space to ensure optimal collaboration and performance. This includes definition of outsourcing models and their implementation (Harmonization between vendors, RACI, Trainings, process, documents…) + **Packaging, Labeling and Distribution Outsourcing Coordination:** Oversee the outsourcing process for packaging, labeling and distribution activities, including supplier selection, contract negotiation, quotation & change order review, and performance monitoring + **Timeline Management:** Ensure all packaging, labeling and distribution activities adhere to established timelines, proactively identifying potential delays and implementing corrective actions to maintain project schedules + **Stakeholder Coordination:** Work closely with internal stakeholders to ensure they provide usable technical conditions and specifications to suppliers in a timely manner, facilitating smooth execution of outsourced activities. Provide to internal/external stakeholders training on outsourcing process and a daily support for internal stakeholders. + **Supplier Escalation Management:** Serve as the first level of escalation for supplier-related issues, troubleshooting problems and implementing solutions to minimize impact on project timelines. Drive lessons learned realization and ensure implementation of action points revealed during lessons learned sessions to continuously improve processes and prevent recurring issues. Organize and lead operational governance calls with suppliers. + **Technical Requirements Oversight:** Review and validate technical conditions provided to suppliers, ensuring completeness, accuracy, and feasibility before submission + **Performance Monitoring:** Develop and implement KPIs to measure supplier performance and progress of packaging, labeling and distribution activities. Conduct in-depth analysis of performance data to identify trends, root causes of deviations, and opportunities for improvement. Develop and implement corrective and preventive action plans in collaboration with suppliers and internal stakeholders to address performance gaps and enhance operational excellence + **Risk Management:** Identify potential risks in partnerships and outsourced packaging, labeling and distribution activities, developing and implementing mitigation strategies + **Budget Management:** Monitor and control budgets for outsourced packaging, labeling and distribution activities and partnership initiatives + **Compliance Oversight:** Ensure all outsourced activities and partnerships comply with FDA regulations, cGMP requirements, and internal procedures **About You** **Required Qualifications:** + Bachelor's degree in Life Sciences, Supply Chain Management, Business Administration, or related field; Master's degree preferred + 5+ years of experience in pharmaceutical packaging, labeling and distribution, outsourcing coordination, or partnership management of CMO/CRO. **Desired Skills:** + Strong communication and presentation skills + Ability to work effectively in a matrix organization + Problem-solving mindset with a focus on continuous improvement + Strong knowledge of clinical supply chain processes and cGMP requirements + Excellent negotiation and contract management skills + Experience in vendor/partner selection and performance management + Proven ability to build and maintain productive relationships with internal and external stakeholders + Strong analytical skills with the ability to interpret complex data and provide actionable insights + Excellent project management capabilities with attention to detail **Why Choose Us?** + Bring the miracles of science to life alongside a supportive, future-focused team. + Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. + Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. + Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave. Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. \#GD-SA \#LI-SA \#LI-Onsite \#vhd **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! _US and Puerto Rico Residents Only_ Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. _North America Applicants Only_ The salary range for this position is: $101,250.00 - $146,250.00 All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK (https://benefits.sanofiusallwell.com/fleet/public/index/ba511bf8-5c32-4828-9861-ab985fffab90/?cid=sanofi) . Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)