Job Title: Customer Experience SupervisorJob Description Join an industry leader in food distribution to K-12 schools, where your role as a Customer Experience Supervisor will be pivotal in delivering exceptional service. Enjoy a workplace that values its employees and fosters an environment where each day is fulfilling. Responsibilities + Oversee and assist team members in their daily job duties, such as responding to customer inquiries and resolving issues or complaints. + Provide hands-on, active leadership for team members. + Manage high-profile accounts with professionalism and efficiency. Essential Skills + Strong leadership and team management skills, with the ability to motivate and guide a diverse team of customer service professionals. + Excellent verbal and written communication skills. + Extensive knowledge of customer service procedures and principles. + Strong organizational skills and attention to detail. + Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor. + Strong interpersonal skills with the ability to coach and mentor team members. Additional Skills & Qualifications + Proficiency in Microsoft Office. + Experience in call center operations and order entry. + High School Diploma or equivalent. + Minimum 3-5 years in a customer service role, with at least 2 years in a leadership role. Work Environment This role is based in an office environment, where you will engage with a dynamic team dedicated to providing excellent customer service. Job Type & Location This is a Contract to Hire position based out of Ontario, California. Pay and Benefits The pay range for this position is $30.00 - $34.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Ontario,CA. Application Deadline This position is anticipated to close on Sep 4, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.