**Customer Experience & Education Manager (Multiple position)** **435 Hudson Street, New York, NY** **12+ month contract with high potential for extension** **Pay range: $40 - $41/hr** **Hybrid schedule at NYC office (2 days at office, 3 days remote)** Our Fortune 500 client (One of the world's largest Beauty companies) in **New York, NY** is looking for hardworking, motivated talent to join their innovative team. Are you a **Customer Experience & Education Manager** with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today! **Profile Required** + 5 years of experience in-store and/or online customer experience + 3 years of experience learning content creation (digital and physical) + Project Management experience + Strong communication and organization skills + Self-motivated to take initiative to lead projects and work collaboratively + Ability to be flexible in an evolving environment **Profile Preferred** + Retail/customer facing experience preferred + Learning development and facilitation experience preferred + Writing experience preferred + Creative thinker and a natural problem solver **Job Description** **Customer Experience Expertise** + Deep understanding of customer experience – what drives customer behavior, what makes a good experience in-store and online, what connects a customer to the brand, how employees can create a positive, memorable experience when connecting with the customer + Understanding of in-store and online services that drive customer satisfaction and retention + Knowledge of learning design and upskilling a community **Global Market Collaboration** + Follow up with markets and gain feedback on global service education package rollouts + Facilitate cross-team collaboration with internal teams – including marketing, social, communications, digital, beauty tech + Educational Content Creation + Experience with developing, writing and producing educational content that includes, but not limited to, product education, customer experience education and digital training/upskilling + Comfortable developing global education content (videos, testimonials, etc.) – sharing product knowledge, demonstrating how a product is used, etc. + Staying on top of customer experience and service trends of what is driving customer behavior on social channels and in-store environments **Reporting** Maintain and follow up on service KPI performance for each market If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.