At Fresenius Medical Care, we are the global leader in kidney care, dedicated to improving the lives of patients living with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care that support patients throughout their entire healthcare journey. Guided by our vision— **“Creating a future worth living. For patients. Worldwide. Every day.”** —we operate with purpose and compassion, supported by a diverse team of **over 125,000 employees** around the world. Within our **Care Enablement** segment, we develop and supply life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. We are also driving transformation through our **FME Reignite** strategy, which focuses on innovation, efficiency, and sustainable growth. Our values are the foundation of our culture: + **We Care** for our patients, each other, and our communities. + **We Connect** across teams and borders to deliver excellence together. + **We Commit** to doing things the right way—growing with purpose and leading kidney care with integrity and innovation. Global Commercial, a key sub-function within **Care Enablement** , plays a vital role in advancing Fresenius Medical Care’s mission to improve the lives of patients with chronic kidney disease. The team brings together **Sales, Marketing, Global Sales Excellence** , and **Global Technical Operations** , working collaboratively to deliver high-quality **medical devices** , **technical services** , and impactful commercial strategies across global markets. We are looking for a Customer Excellence Coordinator who can support the Customer Excellence department in a 12-month employment while we update our SAP system. You will be part of a strong culture with 24 talented colleagues who look forward to welcoming you. **Your tasks** + Handle telephone and electronic order reception from patients + Follow-up on daily orders, inbound and outbound + Answer inquiries from hospitals, patients and technicians via telephone and email + Handle return orders and credit + Pack / ship HD & PD equipment, and loan equipment + Work with GDP (Good Distribution Practice) related tasks You will have a broad contact surface with, among others, healthcare staff and home patients on a daily basis. Therefore, it is important that you can familiarize yourself with this world and that you as a person show understanding, calmness and patience. **Your profile** + several years of experience with customer service and thrive on having contact with many different peopleduring the course ofa day + a professional attitude that isdemonstratedbya high levelof quality and a result and patient-oriented working style; an empathetic approach to patients and partners, and you are passionate about helping others + very detail-oriented, as you will be handling orders for products for vital treatments + good IT skills in SAP, preferably the sales and delivery module + knowledge of GDP (Good Distribution Practice) + good prioritization and coordination skills and is good at keeping an overview + prepared for a day-to-day life where your work tasks must occasionally be reprioritized at short notice + fluent in speaking and writing inSwedishand English It is important that you are a team player and have a "can-do" attitude, but also that you can work independently. You have a high drive and thrive in a dynamic everyday life. At FME, no two days are the same. We have many deadlines and a high work pace, so it is important that you can keep an overview and thrive working under pressure. We are also part of a Nordic Hub that includes Sweden, Finland and Denmark and we work closely with the Commercial Services departments in these countries. **We offer** + FME is the world's largest provider of products and services for the treatment of chronic and acute renal failure and immunotherapy. FME produces dialysis equipment for hospitalsand alsosupplies topatientsinhome treatment. + We have a flat organizational structure, and high demands are placed on the independence of the individual employee. The environment is characterized by an open,socialand unique culture. + You will have a versatile and exciting everyday life in an international company that gives you the opportunity to influence what affects your everyday life. We offer atemporatyfull-time position with an attractive salary + pension, as well as a committed staff association that organizes social events several times a year.