ZAPOPAN, JALISCO, Mexico
20 days ago
Customer Escalation Manager

Candidate Profile

Excellent Oracle RDBMS Technical experience across entire Database stack, including DB Admin hangs and crashes, DB/SQL Performance, Recovery and RDBMS internal trace analysis. Excellent Technical problem solving and analytical skills, with a proven track record of issue identification and clarification of issues, and the ability to apply basic Problem-Solving techniques to question, triage diagnostics and understand Database and Exadata technical issues. Strong independent and self-reliant leadership, with proven track record of being able to coordinate and communicate with all interested Stakeholders across multiple Technical and Product areas up to and including Senior Executive Level.       Be able to think on feet whilst remaining calm, level headed, and clear in communication within the scope of highly heated situations. Strong Leadership, organizational and coordination skills to lead technical resources required for investigation and problem resolution. Be able to provide in-depth written status updates at both Technical and Senior Executive/CIO level. Provide feedback to help Product improvements and develop future situation and engagement processes. Work independently as lead contact for Sustaining Engineering with Product Area. 

Must Have

Strong independent and self-reliant leadership, with proven track record of being able to coordinate and communicate with all interested Stakeholders across multiple Technical and Product areas up to and including Senior Executive Level.       Excellent Technical problem solving and analytical skills with proven track record of issue identification and clarification, along with previous Database experience. Be able to think on feet whilst remaining calm, level headed, and clear in communication within the scope of highly heated situations. Need to be able to: Strong Leadership, organizational and coordination skills to lead technical resources required for investigation and problem resolution. Provide in-depth written status updates at both Technical and Senior Executive level. Provide feedback to help Product improvements and develop future situation and engagement processes. Work independently as lead contact for Sustaining Engineering with Product Area.
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