Job Title: Customer Engineer- M365 Engineer Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. **Summary:** As a remote Customer Engineer specializing in Microsoft 365, you will deliver expert-level support and strategic guidance across key product areas including M365 Copilot, OneDrive for Business, and SharePoint Online. You’ll work closely with customers and internal teams to ensure successful deployment, governance, and optimization of Microsoft 365 services—all from a remote work environment. **Key Responsibilities:** + M365 Copilot + Lead remote implementation and adoption strategies for M365 Copilot. + Provide virtual troubleshooting and performance optimization support. + Deliver remote training and enablement sessions to drive user engagement. + OneDrive for Business + Administer OneDrive environments remotely, including user provisioning, permissions, and data lifecycle management. + Ensure compliance with organizational security and data governance policies. + Resolve synchronization, access, and performance issues via remote tools and support channels. + SharePoint Online Administration & Governance + Manage SharePoint Online environments remotely, including site architecture, configuration, and lifecycle. + Define and enforce governance policies to ensure secure and compliant usage. + Monitor system health and conduct virtual audits to maintain operational excellence. **Development & Automation:** + Build custom solutions using SharePoint Framework (SPFx), Power Automate, Power Apps, and other M365 development tools. + Collaborate with stakeholders virtually to gather requirements and deliver tailored solutions. + Maintain technical documentation and provide remote knowledge transfer to internal teams. **Qualifications:** + Bachelor’s degree in Computer Science, Information Technology, or related field. + Microsoft certifications (e.g., MS-102, MS-600, PL-200) are highly desirable. + 5+ years of experience managing Microsoft 365 services. + Strong understanding of cloud architecture, IT governance, and security best practices. + Proficiency in PowerShell and other automation/scripting tools. **Skills & Competencies:** + Deep technical expertise in Microsoft 365 ecosystem. + Strong analytical and problem-solving skills. + Excellent communication and customer engagement abilities in remote settings. + Self-motivated and able to work independently in a distributed team. + Detail-oriented with a focus on quality and continuous improvement. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary range for this position is $92,250 -$120,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is 09/11/2025. Location: USA, TX, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/) Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: •English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) •Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf) To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) . If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .