**DESCRIPTION** **Job Summary** This position acts as an extension of senior management, ensuring seamless operations, positive customer experiences, and high-quality execution of administrative and coordination activities. The role provides comprehensive support including scheduling, communication management, documentation, data accuracy, and stakeholder coordination. The incumbent serves as a key representative of senior management, facilitating efficient information flow, maintaining confidentiality, and supporting organizational objectives through proactive planning and follow-through. **Key Responsibilities** **Technical Integration & Support** + Investigates integration and installation issues, identifies causal mechanisms, recommends corrective action, and documents results under guidance from experienced team members. + Applies and supports process improvements for Installation Quality Assurance, OEM integration, and product selection. + Utilizes tools such as **Advisor** , **Cummins Online Specifications (COLS)** , and **Global Customer Engineering (GCE)** to facilitate high-quality decision-making. + Supports **engine testing and vehicle validation** , ensuring prototype installations meet Cummins requirements. **Customer Interface & Product Specification** + Obtains inputs and collaborates with Subject Matter Experts and VPI Teams to deliver accurate product data and installation requirements to OEMs. + Acts as a technical liaison to OEM counterparts, sharing product information, managing specifications, communicating changes, and resolving installation issues. + Translates customer needs and the “voice of the customer” into functional product requirements. **Design & Product Application** + Makes decisions related to product selection, design, and integration that impact OEM performance, optimization, and quality. + Ensures Cummins products are applied correctly within customer systems and operational environments. + Validates prototype machine performance and ensures installation quality through structured reviews. **Operational and Team Support** + Owns problem resolution for moderately complex components and systems, with responsibility growing as experience increases. + Independently executes established work processes while continuously building product and system knowledge. + May coordinate tasks among technicians or student engineers as needed. + Contributes to team objectives and demonstrates influence at the work-group level. **RESPONSIBILITIES** **Qualifications** + High school diploma or completion of secondary education required. + Equivalent relevant experience may be considered in alignment with regulatory requirements. **Core Competencies** + **Action Oriented:** Takes on challenges with urgency, enthusiasm, and energy. + **Communicates Effectively:** Adapts communication style to meet the unique needs of diverse audiences. + **Customer Focus:** Builds strong customer relationships and delivers customer-centric service. + **Ensures Accountability:** Holds self and others responsible for delivering commitments. + **Plans and Aligns:** Prioritizes and aligns activities with organizational goals. + **Data Analytics:** Interprets and communicates qualitative and quantitative data to support decision-making. + **Data Visualization:** Creates clear visual representations of data using dashboards, reports, and presentations. + **Values Differences:** Appreciates and leverages diverse perspectives and cultural backgrounds. **QUALIFICATIONS** **Knowledge, Skills & Capabilities** **Technical & Functional Skills** + High ownership mindset with the ability to drive clarity, structure, alignment, and follow-through. + Strong planning skills with capability to manage execution plans, cadences, meeting agendas, MoMs, and follow-ups. + Excellent data accuracy and documentation discipline for audit-readiness. + Proficiency in MS Office and common business tools. + Experience managing PR/PO processes, travel workflows, and standard administrative systems. **Experience** + Significant work experience in administrative, coordination, or executive support roles. + In-depth knowledge gained through specialized training or experience supporting senior leadership. + Strong stakeholder management, communication, planning, and documentation expertise. **Job** Engineering **Organization** Cummins Inc. **Role Category** On-site with Flexibility **Job Type** Exempt - Experienced **ReqID** 2423027 **Relocation Package** No **100% On-Site** No