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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Join a global logistics leader and take on a role that puts you at the centre of customer experience and operational performance. As a Customer Engagement Manager at UPS, you’ll oversee day-to-day operations for key clients, ensuring smooth warehouse activities and consistently high service levels. In this position, you’ll partner closely with customers, internal teams and leadership to deliver solutions that keep our supply chains running reliably.

If you thrive in a dynamic environment where customer focus and operational precision go hand in hand, this role allows you to make a meaningful impact.

Your Benefits

Your work deserves to be recognised. Here’s what you can expect:

Competitive salaryCompany carMeal voucher of €5 per on-site/working dayA varied, responsible role with real influence on customer outcomes

Your Tasks

Your main responsibilities will include:

Leading operational planning and day-to-day performance for assigned customer accounts in the warehouseMonitoring volumes, service levels and contract compliance across distribution and post-sales operationsSetting priorities, coordinating with cross-functional teams and driving continuous efficiency improvementsActing as the primary customer liaison, ensuring clear communication and dependable service deliveryPreparing and reviewing account plans, contributing to statements of work and supporting cross-selling opportunitiesManaging financial and operational reporting, collaborating on P&L and forecasting, and guiding supervisors and hourly teams while supporting system monitoring, projects and issue resolution

Your Skills

We’re looking for someone with:

Experience in operations management, ideally within logistics, warehousing or supply chainStrong organisational and analytical abilities with a focus on customer satisfactionConfidence in managing teams and coordinating across multiple internal functionsA proactive approach to problem-solving and continuous improvementClear communication skills and the ability to build lasting customer relationshipsReliability, accountability and a commitment to high-quality service

Location: Pozzuolo Martesana

Ready to shape the customer experience and drive operational success? Apply now with your earliest start date and salary expectations.

Our love of logistics is fuelled by our passion for people. That’s why we’re committed to eliminating discrimination and promoting equality across UPS — from the application process to our everyday workplace culture.

Make the shift. Make a difference.

Employee Type:
 

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.