JOB OVERVIEW
Customer-Facing Supply Chain (CSC) team are the SC ambassadors working with customers in demand capture / demand fulfillment and SC solutions, for a purpose of maximizing product availability in the market, optimizing cost-to-serve and bringing excellent customer experience, to contribute to profitable business growth.

In CSC team, Customer-Category Demand & Fulfillment works as a Customer & Category champion, coordinating with external at customer level & internal teams at category level for demand capture, supply coordination, service improvement.

RESPONSIBILITIES
1. Demand Insight

Acquire U Activity (from CCBT, UAM, DSR…) & other information impacting demand sensing creation (TVC, customers & competitor activities, market trend etc.…)

Join forecast with customers to get customer’s insight, committed volumes other information: customer Investment, on/off post… for demand sensing adjustment.

Acquire MT’s NSO plan or DT’s liquidation/substitution for FC adjustment

Weekly analyze sales pattern & interview customers to understand market & customer factors impacting to demands

2. Demand Sensing

Generate & Sense check Demand Sensing

Detect insight/factor impact to demands

Update feature to improve Demand Sensing

Negotiate & align with Customer & CD (CCD/KA) demand sensing result

Evaluate DS performance (FA/FB) to improve DS FA

3. Demand & Supply Reconciliation

Analyze FC vs Demand sensing & review E2E stock to fulfill customer demand

Negotiate & align with CD (CSP/KA) for demand adjustment

Manage customer stock week cover based on demand adjusted

Work with MSO/Supply Planning to drive supply responsiveness (adjust production plan, DRP plan,…)

Negotiate with customers for substitute solutions & manage their expectation. Re-allocate stock among customers based on customer’s characteristic & business requirements.

4. Service Level Analysis

Analyze Service Level performance by customers, by CAT daily/weekly deep dive root causes

5. Action plan & Stakeholder Mgt

Propose or ask stakeholders for solutions to improve Service Level

Drive stakeholders

REQUIREMENTS

1. Soft Skills

Proactive and ownership

Customer oriented mindset

Data analytics & logical thinking (>20 points CSC test)

Great interpersonal skills & negotiation

Problem-solving skill

Thorough & pay attention to details

Passionate about relationship building

2. Professional Skills

Deep knowledge of category, service levels, customer experience

Solid knowledge on demand planning & forecasting

Background on supply planning, logistics & RTM is a plus

Understanding of E2E SC framework as well as O2C, contractual term and sales.

Advanced excel, basic power BI

3. Education Level & Experience

BA degree

2-3 years’ experience in working with big partners in Supply Chain (FMCG is preferred).

Master in English.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.