Job Title: Customer Care Specialist

Location: Somerset, NJ

Pay: $22/hr+

Responsibilities

Use priority matrix to assign jobs based on best potential revenue and tech skills and strength.Communicate with technicians both before and after calls to ensure proper close-out and proper preparation for the next call.Follow close-out procedure with techs after each call to ensure proper documentation (ie. Payment, notes, pictures, materials, follow-ups).Communicate with customers through update calls and dispatch calls.Document all update calls and dispatch calls on Update Spreadsheet.Field incoming calls to dispatch phone line regarding updates and rescheduling.Communicate with service manager frequently regarding tech performance or performance issues and problematic or difficult calls.Follow parts and warehouse procedure for calls that require parts using task management.Follow-up on all calls that require return visits.Communicate with call-center each morning setting the priority for the day based on the call board and the priority matrix.Assign permit tasks using task management for all jobs that require permits.Make outbound calls to customers on an as-needed basis so that we can keep our technicians busy.Be polite, upbeat, enthusiastic, and empathetic. Communicate through your words and tone that you love your job and are excited to help customers with their issues. Every customer needs to feel that they’re important.Participate in training to boost customer satisfaction.Saturday work is required as CSR/DSR. (This may change based on the seasonality and needs of the business.)

Essential Skills

Work quickly and decisivelyService Titan Experience Be confident and authoritativePassion for customer serviceHighly organized with exceptional follow-through 

Additional Skills & Qualifications

Some College preferred.1+ years’ experience with computers, especially Microsoft Office Suite desired3 years' experience in customer service

Benefits

Exposure to a strong organizationFlexible compensationGreat benefits package (health, dental, vision, 401k)

Interviews are happening this week! If interested, please send over your most recent resume to smauriello@ astoncarter.com along with your availability for a 10-minute phone screen to go over the position in more detail. 

Job Type & Location

This is a Contract position based out of Somerset, NJ 08873.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Somerset,NJ 08873.

Application Deadline

This position is anticipated to close on Jan 30, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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