We are seeking a dedicated and customer-focused Customer Care Specialist to join our team. The ideal candidate is patient, empathetic, and an excellent communicator who can effectively use technology to provide clear information and guidance to customers. This role requires a strong work ethic, willingness to learn, and a genuine passion for helping people. 1st Shift: (08:00 AM – 04:00 PM) Monday to Friday Pay Rate: $30.00/hr Weekly Pay! Responsibilities: Act as the primary triage point for all customer issue escalations Facilitate credit approvals for new customers and credit line increases for existing customers Lead customer retention efforts using strong problem-solving skills Resolve billing, product, or service complaints by providing timely solutions and escalating when necessary Collaborate with QA and other departments to identify root causes and implement corrective actions Manage customer return and credit processes for higher-level customers Provide accurate pricing and lead time quotations promptly Support onboarding of new higher-level customers through credit and internal systems Communicate clearly and consistently with customers via phone, email, or in person to process orders, cancellations, changes, and clarify requirements Qualifications: 3-5 years of direct customer contact and communication experience Experience with Salesforce and Microsoft Excel highly preferred Previous experience quoting technical parts highly preferred Strong analytical skills to interpret technical data and provide accurate quotes Excellent problem-solving skills and customer advocacy mindset If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.