**Skills , Knowledge & Experience** + 3+ years operational experience in a similar environment + Ability to be an authentic team player + Able to demonstrate the LIFE principles (Leadership, Integrity, Flexibility, Efficiency) + Strong commercial acumen + Able to foster relationships with cross functional partners + Change management skills + Strong communication and verbal skills + Excellent problem-solving skills + Dedicated in providing superior service to respective stakeholders + Ability to develop strong working relationships with stakeholders and customers through effective interpersonal and influencing skills + Ability to work under pressure and manage conflicting priorities + SAP experience preferred. + Intermediate skills in MS Excel, Word and PowerPoint. + Conflict resolution skills. **Key Responsibilities** + Processing all types of Hospital and Home Patient orders (including spare parts orders) for delivery. + Making outbound phone calls and receiving inbound phone calls. + Creation and setup of new patients + Identify and articulate any process operational improvement initiatives. + Ensure priority meets business requirements and is Identified, resolved, and tracked as quickly as possible. + Provide and publish analytics to key operational KPIs (stocktake to orders conversions, blocked orders rate, etc) working closely with key stakeholders. + Review and investigate customer complaints on a periodic basis. + Ensure operational SOPs/WIs are documented/reviewed and stored in a central location for access. + Liaise with the new starters as a ‘buddy’ to make the onboarding process smoother for the new employee. + Escalate and discuss with Clinic Manager for escalations. + Liaise with sales, warehouse & transport, supply chain and all relevant stakeholders to ensure completion of orders. + Effectively communicate with internal and external stakeholders regarding issues impacting customers. + Support team members to perform operational duties during their absence