Job Title: Customer Care Coordinator with Dutch Job Description **You are wanted!** **Our Brand New** **Opportunity Awaits!** If you are passionate about delivering outstanding customer support in fast-paced environment and If you're looking for a place where **Your** **skills make a real impact** , we have the perfect role for you! **Role Overview:** Step into the pivotal role of a **Customer Care Coordinator** and join our mission of excellence in managing crucial schemes like the Health Insurance Act (Zvw), Social Support Act (Wmo), and Long-Term Care Act (Wlz)! You will handle vital inquiries, directly influencing customer satisfaction and service quality. **Key Responsibilities:** + **Engage with Customers:** Handle calls regarding outstanding balances, direct debits, and scheme modifications for Wmo and Wlz + **Efficient Processing:** Manage written requests for updates to account information and ensure seamless direct debit processes + **Deliver Excellence:** Provide top-notch customer service while maintaining high standards of administrative accuracy **Ideal Candidate Traits:** + **Masterful Language Skills:** Fluency in Dutch (both verbal and written) and good command of English + **Exceptional Communicator:** Your ability to convey ideas clearly and engagingly sets you apart + **Tech-Savvy:** You're comfortable using various computer applications and tools, making technology work for you + **Organized and Analytical:** Your decision-making prowess and analytical capabilities help you stay ahead, keeping everything on track + **Customer-Centric Attitude:** You have a positive outlook with a relentless focus on delivering outstanding customer satisfaction + **Valuable Experience:** While previous experience in a customer service center is a plus, your eagerness to learn and grow is what truly matters to us **Our** **Offer:** + Competitive salary + Standard shifts + Convenient office location, close to bus stations and the metro + Comprehensive initial training and onboarding (fully paid by us) + Continuous training and upskilling programs through Concentrix University + Professional Development and Career Navigation programs to map out the steps in your desired development + Health and Wellbeing initiatives + Full Relocation support (including flights, accommodation and advance payment) + Part of the additional benefits are Health and Life Insurance, Multisport and Coolfit Sport cards, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more! Become part of a vibrant team dedicated to making services accessible, reliable, and accountable! _You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community_ **_Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment._** _Concentrix Bulgaria is an equal-opportunity employer._ _Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws._ **Know someone perfect for this or another role?** **Refer a friend and earn an exciting reward when they join our team!** **https://apply.concentrix.com/global/en/leadpage?formId=qjvamm5ihbt9afn07e79qr2ga4&eventScheduleId=670d2f5bf86e661d84e64e0a** Location: BGR Sofia - Advance Business Center Language Requirements: Dutch Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**