Job Title: Customer Care Advocate – Reimbursement SpecialistJob Description

The Customer Care Advocate – Reimbursement Specialist plays a crucial role in supporting insurance authorization requests, following up on insurance determinations, and working closely with field sales teams and healthcare professionals to gather necessary documentation. This position requires at least two years of experience in medical authorization, exceptional customer service and communication skills, attention to detail, and the ability to adapt in a fast-paced, team-oriented environment. Success in this role is measured by the ability to navigate complex insurance processes, overturn denials, meet sales quotas, and provide empathetic support to patients, particularly those with neurological impairments.

ResponsibilitiesInteract with patients, payers, and physician's offices to provide excellent customer service.Obtain documentation and submit claims efficiently.Handle referral authorizations, pre-service appeals, and denials effectively.Collaborate with field teams across four regions, consisting of three people per region.Achieve sales quotas by closing sales as the final step in the process.Essential SkillsMinimum of 2 years in medical authorization involving medical record review.Strong written and verbal communication skills for interacting with patients and professionals.Ability to manage tasks, prioritize, and ensure accuracy in documentation.Willingness to adapt to evolving processes and changing business needs.Experience in environments requiring frequent adaptation.Additional Skills & QualificationsBachelor’s degree preferred or equivalent relevant experience.Proficiency in medical terminology and ICD-10 coding; medical coding certification preferred.Hands-on experience with CRM systems, Call Center software, and Microsoft 365.Experience with commercial payers, Medicaid, and workers' compensation.Experience in commission/incentive-based roles, preferably in medical device, biotech, or pharmaceutical industries.Work Environment

The position is office-based in Valencia, CA, within a high-energy, collaborative 'bullpen' setting that is fast-paced and team-oriented. Standard office hours are Monday through Friday from 8 am to 5 pm, with a focus on teamwork and process improvement. This is not a typical call center environment. The company culture emphasizes adaptability, client satisfaction, and a supportive, results-oriented atmosphere. Employees are encouraged to contribute ideas, embrace process changes, and maintain a positive team spirit. Although the dress code is not explicitly stated, business casual attire is typically expected unless specified otherwise.

Job Type & Location

This is a Contract to Hire position based out of Valencia, CA.

Pay and Benefits

The pay range for this position is $27.50 - $27.50/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Valencia,CA.

Application Deadline

This position is anticipated to close on Feb 6, 2026.

\n

\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

\n

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

\n\n