Job Title:

Customer Care Advisor

Job Description

This is an exciting opportunity to get a foot in the door of the financial sector and develop crucial customer service skills. This entry-level position is working for one of New Zealand's top banks providing front line inbound customer service.

Key Role Details:

28 July 2025 Training commencesPay Rate $27.80 per hour + monthly performance-based bonuses (Up to $250 per month)Full Time opportunity, 40 hours per week over 5 days (rotating roster)Monday to Friday 7am-9pm, Weekends 8am-6pm (expect 1 or 2 weekend shifts per month)Central Auckland Location (Mount Albert)

What's in it for you?

Diversity and inclusivityFocus on Employee Health and WellbeingCoaching and Training to compliment career progressionDaily weekly and monthly Rewards and Recognition programs to celebrate your achievementsKickstart your career in the financial sector - Unlimited learning and career growth​

Role Duties:

You will support our valued customers with their banking needs, including but not limited to, online banking queries, assisting with bank card queries, and general banking enquires such as bank statements. You will be the first point of contact for our customers that call and will provide a refreshing and positive experience every time. 

You will also support the bank to grow business by identifying customer needs and referring them to the appropriate people to assist with their financial requirements.

Dealing with highly sensitive and critical information you will be required to undertake background checks and a credit score assessment. 

You must be legally eligible for full time employment in New Zealand to be considered for this opportunity and we require satisfactory previous employer references, min credit score and clear criminal history police check completed as part of our standard recruitment process.

We are an award-winning global Customer Service solutions company, that creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers that provide an exceptional customer experience.

Join us and unlock your career with Concentrix! 

Location:

NZL Auckland - Unitec Campus, Lvl 4

Language Requirements:

Time Type:

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