Customer Account Specialist – Be the Trusted Link Between Aerospace Operations & Customers

PDS Tech Commercial | Partnering with a Global Aerospace Leader
Location: Windsor Locks, CT 06096 (Hybrid)
Pay Rate: $33.19 per hour
Schedule: Monday–Friday | 1st Shift, 8:00 AM–5:00 PM
Job Type: Full-Time Consultant (12-month contract)
This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                                               
 

Where Customer Commitment Meets Aerospace Precision

As a Customer Account Specialist, you’ll serve as the primary liaison for commercial and military airline customers, ensuring repair orders are executed with speed, accuracy, and accountability. Your work directly supports aircraft readiness and customer satisfaction—helping keep fleets flying safely and on schedule.

What You’ll Do

In this high-visibility role, you’ll manage the full lifecycle of customer repair orders while coordinating across multiple internal teams. Key responsibilities include:

Manage repair purchase orders from acknowledgment through quoting, shipment, and invoicing

Administer and monitor contractual requirements, service levels, and delivery performance

Track asset reporting, on-time delivery metrics, and turn-time performance

Proactively prevent turn-time penalties through effective planning and communication

Serve as the primary customer liaison for assigned accounts, resolving order-related issues

Collaborate closely with Manufacturing, Quality Engineering, Program Management, Shop Supervision, Technicians, Customer Support Managers, and Field Service teams

Communicate customer requirements and delivery status clearly and consistently

Maintain accurate documentation and reporting within SAP and other systems

Participate in scheduled A.O.G. (Aircraft on Ground) Response Team coverage, including after-hours, weekends, and holidays as required

Required Qualifications

Associate’s degree in Business or a related field

3–5+ years of relevant work experience, preferably supporting aerospace customers

Strong written and verbal communication skills

Proven ability to manage multiple priorities independently and meet deadlines

Customer-focused mindset with strong problem-solving skills

Proficiency with MS Office Suite and customer service systems

Experience working with contracts, service metrics, and order management

Preferred Qualifications

Bachelor’s degree in Business or a related discipline

Prior experience in aerospace, MRO, or aviation customer support

Working knowledge of SAP and CORE tools

Experience administering contractual terms and performance requirements

Bilingual skills

Why Join PDS Tech Commercial

At PDS Tech Commercial, we partner with the world’s most respected aerospace organizations to deliver talent that keeps missions moving. You’ll work in a collaborative, high-performance environment where your expertise is valued, your voice is heard, and your work makes a real impact. We support our consultants with competitive pay, professional development opportunities, and a culture built on respect, accountability, and teamwork.

Ready to Take the Lead in Customer Support?

If you’re driven by results, thrive in fast-paced environments, and enjoy being the go-to expert for customers, we want to hear from you. Apply today to join PDS Tech Commercial and help keep aerospace operations running at peak performance.

Pay Details: $33.19 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.