CTBids Quality Control Manager
Caring Transitions
Job Description:
Caring Transitions of Mill Creek, Everett & Snohomish helps seniors and families make smooth and stress-free transitions from one living situation to another. We specialize in relocation, downsizing, and online auctions. We’re hiring an awesome part-time CTBids Quality Control Manager for work in Lynnwood, WA and the surrounding areas. If you want interesting, meaningful, hands-on part-time work….we would LOVE to talk to you about joining our team!
Benefits:
+ Flexible scheduling with some work from home opportunities in this role (This is a hybrid position with some work from home opportunities and some REQUIRED work at our Lynnwood studio for shipping and operations)
+ Working with a fun-loving team that’s passionate about helping people
+ Hone your leadership skills
+ Make a difference in the lives of local families
+ Opportunity to grow in your role
+ Have direct contact with people in your community
Roles and Responsibilities:
+ Manage all CT Bids functions
+ Ensure accuracy of auction items prior to “live” status
+ Manages team member lotting quality and communicates as needed
+ Create, Update and Launch Online Auctions
+ Delegate re-lotting as needed
+ Market Sales / All Email Campaigns through FranConnect system
+ Manages bidder questions / concerns
+ Takes escalation calls regarding CT Bids
+ Close live CTBids auctions, process payments, generate invoices and schedule pickup days/times
+ Conduct follow-up calls with buyers post auction
+ Manage Shipping & Operations for CTBids
+ Manages ShippingSaint order processing and reconciliation
+ Pull, pack and fulfil active shipping orders in ShippingSaint
+ Ensure shipping is delivered to UPS by Friday afternoon (delegates as needed)
+ Manages all payment collection for CT Bids / AR / Unpaid bidders
+ Maintain AnswerConnect Calls
+ Creates Sales Reports
+ Generates and sends team member reports
+ Coordinate and plan employee events
+ Follow best practices, health and safety requirements, and company guidelines.
Qualifications & Skills:
+ Compassion and respect for clients and their families
+ Strong customer service and verbal communication skills required
+ Knowledge of cloud-based tools for time management, photo storage, et cetera.
+ Ability to complete tasks and work in fast-paced, changing environments
+ Willingness to work in cluttered and/or dirty environments. We provide work gloves, aprons, etc.
+ Detail oriented, excellent prioritization and organizational skills
+ Punctual and attentive to detail
+ Have transportation, and smartphone access for scheduling, timekeeping and project management
+ Age 18 years or older with valid driver’s license and reliable transportation
+ Must undergo a pre-employment background check
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