Position Description At a Glance Legrand has an exciting opportunity for a CS Special Projects Coordinator to join the Cablofil Team in Mascoutah, IL. Supports the sales team and VIP customers by managing key administrative functions to keep projects on track and running smoothly. Responsibilities include processing and monitoring customer orders, handling product returns and issuing credits, responding to inquiries on product details, availability, and technical matters resolving freight, shipping issues, and coordinating meetings with internal teams and customers. Main Job Duties: + Provide point of contact for VIP customers for projects OVER 100 K and manage these accounts. Coordinate all aspects of customer support, including customer communication, performance, auditing, etc. as it pertains to large projects. Schedule and facilitate conference calls with internal teams and customers to review project status and progress. + Focus on the details and execution of a project, ensuring day-to-day tasks are completed and organized. + Process orders, quotes, and freight analyses by accurately reviewing sales documents and details. Key duties include managing order fulfillment to meet customer requirements, following up with distributors on order changes, product availability, lead times, shipping methods, delivery dates and updating customer service portals and spreadsheets with current order and shipment status. + Provide forecasting to scheduling / production and coordinate weekly meetings to discuss open projects. + Utilize knowledge of Cablofil’s product lines to analyze and process bills of material provided by customer or contractor for compatibility. + Research and approve debits, credits, and customer extras for accounting department. + Respond to inquiries regarding product, pricing, and availability and technical inquiries regarding product line. + Process Return Material Authorization and customer credits. + Help identify and resolve issues that may arise during the project lifecycle + Gather information to set up new customers. + Travel as needed for site or customer visits, evaluate customer specific situations and make decisions that will satisfy our customer. + Process reports; tracking report, hold report, open order report, and back-order report. + Performs all activities in accordance with applicable procedures and work instructions. + Performs other similar and related duties as required. + Learn to navigate in several systems: Company Portal (myLegrand/service center), SAP, EZ Project, Excel, and Sales Force. + All Cablofil employees are expected to act with honesty, integrity, and responsibility in all relationships. Qualifications Education: Bachelor’s degree in business or related field or minimum 7 years equivalent experience is preferred. Experience: Minimum 5 years’ Customer Service experience in manufacturing environment. Skills/Knowledge/Abilities: + Independent judgment is required to plan, prioritize, organize, and accomplish a diversified workload. Able to evaluate situations, identify options and implement effective solutions quickly and efficiently. + Requires strong organizational and time management skills, close attention to detail and be able to effectively manage multiple priorities. + Requires close attention to detail, ability to audit work to identify issues and implement processes to prevent errors. + Exceptional computer skills, extensive knowledge of word processing, spreadsheet, presentation and database software, proficiency with various e-mails, calendaring, meeting management, and related communications software. ERP and CRM software experience strongly preferred. + Must be highly collaborative and able to work in a team-based environment. Must be able to handle all types of personalities and relate to people at all levels of the organization. Represents respective executive staff in a highly professional manner. + Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization. Able to provide clear and concise information and create effective reports, presentations, and business correspondence. + Thorough knowledge of the company, its history, products, and market position is essential. Must have solid business acumen and understanding of a variety of functional areas within the business. Company Info About Legrand Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work , and meet with electrical and digital infrastructures and connected solutions that are simple, innovative , and sustainable. Legrand is a global, publicly traded company listed on the Euronext ( Legrand SA EPA: LR ). For more information, visit www.legrandgroup.com/en About Legrand North and Central America Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical , and Data Center markets . LNCA offers comprehensive medical, dental , and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us About Legrand’s Electrical Wiring Systems Division Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world. Through commitment to innovation and quality, EWS maintains the position of industry leader in wire and cable management and wiring devices categories, specializing in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets. With this comprehensive offering, EWS serves a range of exciting vertical markets, including commercial office and commercial interior, data centers, education, healthcare, hospitality, manufacturing, mixed-use developments and residential. For more information, visit legrand.us/electrical wiring devices http://www.legrand.us http://www.youtube.com/legrandna http://www.linkedin.com/company/44580 http://twitter.com/legrandNA Equal Opportunity Employer LocationUS-IL-Mascoutah # Positions 1 Category Customer Service