Job Description The Operations Support Team is responsible for the end to end settlement activity for the Crude Trading business. The Operations Support Analyst is responsible for the resolution of volumetric and pricing issues that arise during the settlement process. This will involve daily communications with the Customers, Traders, Lease, and Inventory as well as detailed analysis and interpretation of volume allocations and revisions, understanding contracts, and complex contractual pricing components. It is essential for the analyst to exercise good business judgment and to make prudent business decisions in order to resolve any disputes with customers in a timely manner. The successful candidate must be an effective communicator and must show the initiative and motivation necessary to complete job functions. They must understand the flow of volumes, transportation activity, lease processes, finance and accounting of contracts as well as work through multiple systems that require a technical mindset. The Operations Support Analyst must be able to interpret crude trading contracts; which involves the detailed analysis of crude oil purchases and sales with Shell Affiliates and third parties, understand pipeline logistics. Duties include resolving any volumetric or pricing issues to the net settling of all domestic and international crude oil sales and purchases, pipeline and trucking contracts. This role can be measured through the following accountabilities:  • Ensure transactions are strictly governed by contracts including related crude oil provisions such as differentials, gravity penalties, and allocations  • Ability to understand contractual components, including complex pricing deals and quality banks as well as pipeline systems  • Understanding the analysis of allocated volumes and revisions to ensure data integrity  • Analysis and verification of complex accounting deals, quarterly quality bank statements, and pipeline statements  • Analysis/research of unsettled items in both Endur and TSAP  • Analysis of paid items from Ecap and RADAR  • Pursue collection with counterparty for disputed outstanding receivables and analysis of payable open line items with customer  • Interaction with internal (schedulers, contract admin, traders, lease analysts, etc) and external (third party) customers.  Perform monthly audits of Settlement Analysts’ Status of Accounts  • Operates in compliance with all documented SOX controls We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 2-4 years of experience in crude settlements OR crude accounting Previous exposure to a fast paced, high energy and extremely demanding trading environment is an asset Systems knowledge OR a strong learning aptitude for new systems in business related applications and tools Fluent with MS Excel with an ability to create pivot tables and macros to integrate and analyze complex data Experience with analysis/reporting on large/complex data sets Accounting and Trading Finance Controls Contracts and Legal Framework skills Experience with analytics/reporting tools (e.g. QlikView, Tableau, Spotfire) Endur experience TSAP or GSAP experience Bachelor's degree