Description Are you excited about shaping the future of advertising technology at Amazon? We're looking for a Salesforce CRM Manager to join one of our fastest-growing teams and help transform how we use Salesforce and first-party applications across our advertising ecosystem. In this role, you'll lead a talented team of CRM professionals while tackling interesting challenges at a global scale - from driving enterprise integrations to developing innovative solutions that create real business impact. The right person brings solid Salesforce experience, a track record of successful CRM implementations, and a proven ability to build and mentor high-performing teams. If you enjoy working in a dynamic environment, have a knack for bringing people together around common goals, and are passionate about developing both technology and talent, we'd love to chat with you. At Amazon Advertising, we help millions of customers discover new products through personalized, relevant recommendations across the web. Our Advertising Sales teams partner with both new and existing brands to expand their presence on our platforms, supported by the Sales & Partner Enablement (SPE) organization. At the core of our sales technology stack is Salesforce, integrated with our suite of 1st-party applications, enabling our sales teams to efficiently manage every aspect of the customer journey - from initial lead generation through successful campaign execution. By continuously optimizing these tools and processes, we empower our sales teams to focus on what matters most: building strategic partnerships and driving growth in one of Amazon's fastest-growing businesses. Key job responsibilities Strategic Leadership Drive end-to-end delivery of Salesforce and 1st-party application programs while aligning with Amazon Advertising's business objectives and optimizing CRM operations. Talent Development Lead and develop a high-performing CRM team by establishing clear goals, providing growth opportunities, and fostering an environment of innovation and continuous learning. Solution Architecture Partner with engineering teams and vendors to design and implement scalable integration architectures, workflows, and API implementations. Stakeholder Management Build partnerships with leadership and technical teams to drive consensus on priorities and deliver scalable solutions that meet business requirements. Data Analytics & Reporting Track key performance indicators to identify improvement opportunities and provide actionable insights to leadership. Basic Qualifications - 5+ years Salesforce administration and CRM program management experience - 3+ years managing technical teams or Salesforce developers - Strong understanding of Salesforce architecture, data models, and security frameworks - Experience leading Agile sprints, design reviews, and daily standups - Experience leading cross-functional teams and managing stakeholder relationships - Bachelor's degree in Computer Science, Engineering, or related technical field Preferred Qualifications - 7+ years Salesforce ecosystem management with enterprise-scale implementations - 4+ years technical leadership with demonstrated team growth and development - Expertise in Salesforce, AWS, and modern cloud integration architectures - Track record of optimizing Agile delivery and technical review processes - Proven ability to influence and align cross-functional leadership on strategic initiatives - Master's degree in Computer Science, Business, or related field Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $149,700/year in our lowest geographic market up to $258,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.